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Ordering

We offer original unique vintage design artifacts from the 20th century. All products we offer are original pieces, meaning these are not replicas or copies. All products listed in our webshop are available for immediate purchase.

Everything we sell is functional. We would like our customers to be able to use their purchased goods immediately, so that they don't have to worry about any other refittings or repairs. All additional information about the merchandise is included in its description, and is labeled accordingly.

All our goods for sale are labeled in one of the following ways:

Our website is not a regular online shop. This is mainly due to the fact that all goods on sale are often single pieces only, sometimes there might be several pieces available - but usually it's no longer possible to offer more pieces after the product has been sold.

This is how a purchase with us shall be processed: The customer sends us their selected order (either via contact form/email/telephone) - we reply and exchange necessary information about the purchase (i.e. delivery address, total price, payments, etc.) - once the customer has agreed and the payment has been processed, we are dispatching the product and the purchase is closed.

Order

We accept orders either via our contact form that you can find at the detailed listing of each product. It is also possible to send us your order via email, or even via telephone. Once the order has been placed, you will receive a confirmation email accepting the order, including further instructions. You can get the goods directly at our studio, or we dispatch the goods via carrier or regular mail. Please follow the instructions listed in the confirmation email.

Payments

We accept the following types of payments: bank transfer in advance, cash or credit/debit card if you're picking up your order.

Delivery

You will receive all necessary information via email right after your order was accepted. The shipping costs vary with various products - right after we receive your order, we calculate the shipping costs and delivery options and agree with you on desired option and payment. For delivery services we only accept payments via bank transfers and PayPal. It may rarely occur that we are not able to ship a product outside of the European Union.

Shipping to Germany

Shipments to Czech Republic and Slovak Republic are sent via selected professional carrier companies. German shipment should be completed within 48 hours.

Shipping to European Union

Deliveries abroad are sent via an international shipping company or regular mail. The delivery time varies accordingly to delivery destination.

Shipping outside of the European Union

Shipments outside of the European Union are always bound with an incoming tax. Unfortunately we are unable to disclose the exact amount of this tax, because these are different for each country. You can find out the tax amount with the customs office of your country.

We always notify our customers of the shipment costs before they are proceeding any payments.
We strongly recommend to check the goods upon the arrival when the delivering company employee is still present. If there is something wrong with the product, write that down together with the delivery company. We cannot accept later complaints and calls for return.

Warranty

All our goods have a given 12 month warranty (as opposed to a standard issued by Czech law which is only 6 months).

Complaints & Returns

You can submit any complaints or calls for return either via email to info@onlyonceshop.com or via telephone +49 1771949240 ( Filip Triner ) Complaints and calls for return are dealt with immediately.


Terms & Conditions

Please click here to read our general terms & conditions